Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "User," "Customer," or "Organization") and OwnTrip OPC Pvt. Ltd. ("Company," "we," "us," or "our") governing your use of the Workforce Management System employee management platform (the "Service" or "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

• "Account" means the registered account created by the Organization to access the Service
• "Administrator" means the authorized personnel with administrative access to manage the Organization's account
• "Employee Data" means personal and employment-related information of employees managed through the Platform
• "Subscription" means the paid plan selected by the Organization to access the Service
• "User" means any individual accessing the Platform, including administrators and employees

3. Eligibility and Registration

3.1 Eligibility

To use the Service, you must:

• Be a legally registered business entity in India or an authorized representative thereof
• Be at least 18 years of age
• Have the legal authority to enter into binding contracts
• Comply with all applicable laws and regulations

3.2 Account Registration

You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your login credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

4. Service Description

Workforce Management System provides cloud-based employee management software that includes:

• Biometric and GPS-based attendance tracking
• Employee scheduling and shift management
• Leave and approval workflow management
• Payroll processing and salary disbursement
• Real-time analytics and reporting
• Mobile applications for iOS and Android
• API access for integrations (as per plan)

We reserve the right to modify, suspend, or discontinue any feature of the Service with reasonable notice to Users.

5. Subscription and Payment Terms

5.1 Subscription Plans

The Service is offered through various subscription plans with different features and pricing. Details are available on our pricing page. You may upgrade or downgrade your plan subject to our policies.

5.2 Free Trial

We offer a 45-day free trial with no credit card required. The trial includes access to premium features, which may be limited after the trial period ends unless you subscribe to a paid plan.

5.3 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis as per your selected plan
• All fees are quoted in Indian Rupees (INR) and are exclusive of applicable taxes
• Payment must be made through approved payment methods
• GST and other applicable taxes will be added as per Indian tax laws
• Invoices will be provided for all payments as per GST regulations

5.4 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled by you at least 7 days before the renewal date. We will charge the payment method on file at the then-current subscription rate.

5.5 Late Payment and Suspension

If payment is not received within 15 days of the due date:

• We may suspend access to the Service
• Late payment charges of 1.5% per month (18% per annum) may apply
• We reserve the right to terminate the account after 30 days of non-payment

6. Cancellation and Refund Policy

6.1 Cancellation by User

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of the current billing period.

6.2 Refund Policy

As per the Consumer Protection Act, 2019:

• Monthly Plans: No refunds for partial months of service
• Annual Plans: Pro-rata refund available if cancelled within 30 days of initial purchase
• Service Issues: Full or partial refund may be provided if we fail to deliver the Service due to technical issues on our end
• Refund requests must be submitted to support@owntrip.co.in
• Refunds will be processed within 14 business days

7. Data Ownership and Usage Rights

7.1 Your Data

You retain all rights, title, and interest in the Employee Data you submit to the Platform. We do not claim ownership of your data.

7.2 License to Us

You grant us a limited, non-exclusive license to use, store, and process Employee Data solely for the purpose of providing the Service to you. This license terminates upon account closure, subject to retention requirements.

7.3 Data Portability

You may export your data at any time in standard formats (CSV, JSON, Excel) through the Platform.

8. User Responsibilities and Prohibited Conduct

8.1 Compliance with Laws

You agree to comply with all applicable Indian laws, including:

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Labor laws and employment regulations
• Payment of Wages Act, 1936
• Employees' Provident Funds Act, 1952
• Professional Tax and Income Tax regulations

8.2 Prohibited Activities

You agree NOT to:

• Use the Service for any unlawful purpose
• Violate any intellectual property rights
• Attempt to gain unauthorized access to the Platform or systems
• Interfere with or disrupt the Service or servers
• Upload viruses, malware, or malicious code
• Reverse engineer, decompile, or disassemble the software
• Resell or redistribute the Service without authorization
• Use automated scripts to collect data (scraping)
• Impersonate any person or entity
• Submit false or misleading information

9. Intellectual Property Rights

9.1 Our Intellectual Property

The Platform, including all software, designs, text, graphics, logos, and trademarks, is the exclusive property of OwnTrip OPC Pvt. Ltd. and is protected by Indian and international copyright and trademark laws.

9.2 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes only.

9.3 Restrictions

You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

10. Service Level and Availability

10.1 Uptime Commitment

We strive to maintain 99.9% uptime for the Service, excluding scheduled maintenance.

10.2 Scheduled Maintenance

We may perform scheduled maintenance with advance notice. We will attempt to schedule maintenance during off-peak hours.

10.3 No Warranty

The Service is provided "as is" and "as available" without warranties of any kind, express or implied.

11. Limitation of Liability

11.1 General Limitation

To the maximum extent permitted by Indian law, OwnTrip OPC Pvt. Ltd. shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• Unauthorized access to your account due to your negligence

11.2 Maximum Liability

Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount paid by you in the 12 months preceding the claim, or ₹10,000, whichever is lower.

11.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of terrorism, government actions, internet failures, or pandemics.

12. Indemnification

You agree to indemnify, defend, and hold harmless OwnTrip OPC Pvt. Ltd., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any law or rights of third parties
• Your misuse of the Service
• Your Employee Data or its use

13. Data Security and Privacy

We implement industry-standard security measures to protect your data. However, you acknowledge that no system is completely secure. For detailed information, please review our Privacy Policy.

13.1 Data Breach Notification

In the event of a data breach, we will notify you within 72 hours as required by law and take immediate corrective action.

13.2 Biometric Data Consent

Use of biometric features requires explicit consent from employees. You are responsible for obtaining such consent in compliance with Indian laws.

14. Termination

14.1 Termination by You

You may terminate your account at any time by following the cancellation process or contacting support.

14.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms
• Fail to make timely payments
• Engage in fraudulent or illegal activities
• Pose a security risk to the Platform

14.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• You will have 30 days to export your data
• We may delete your data after the retention period as per our Privacy Policy
• No refunds will be provided except as stated in Section 6

15. Dispute Resolution and Jurisdiction

15.1 Informal Resolution

Before initiating any legal proceedings, you agree to attempt to resolve disputes informally by contacting us at support@owntrip.co.in. We will work in good faith to resolve the issue within 30 days.

15.2 Arbitration

If informal resolution fails, disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Jehanabad, Bihar, India, in English language, with one arbitrator mutually agreed upon.

15.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

15.4 Exclusive Jurisdiction

Subject to the arbitration clause, the courts of Jehanabad, Bihar, India shall have exclusive jurisdiction over any disputes arising from these Terms.

16. Consumer Protection Rights

As per the Consumer Protection Act, 2019, you have the right to:

• File complaints with Consumer Forums for deficiency in service
• Seek compensation for unfair trade practices
• Receive clear and transparent pricing information
• Access effective grievance redressal mechanisms

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon:

• Posting the updated Terms on the Platform with a new "Last Updated" date
• Email notification to registered users for material changes

Your continued use of the Service after changes constitute acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between you and OwnTrip OPC Pvt. Ltd. regarding the Service.

20. No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

22. Contact Information and Grievance Officer

For questions, concerns, or complaints regarding these Terms, please contact:

23. Acceptance and Acknowledgment

By clicking "I Accept," registering for an account, or using the Service, you acknowledge that:

• You have read and understood these Terms
• You agree to be legally bound by these Terms
• You have the authority to enter into this agreement
• You will comply with all applicable laws

Last Updated: March 1, 2026
Effective Date: March 1, 2026
Version: 1.0